State Of Nevada Dmv Jobs – LAS VEGAS () — In August, the Nevada DMV switched to an appointment-only system with the goal of reducing wait times.

Officials say that even after two months, they have not been able to work as efficiently as they would like.

State Of Nevada Dmv Jobs

“As with many companies, understaffing is the biggest issue we face,” said Kevin Malone, public information officer for the Nevada DMV. “We have 56 openings in Southern Nevada, we’ve released about 35 training classes to Windows, and we have another training class at the end of October, but we can’t continue. We cannot fill positions. “

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Reporter Alyssa Bethencourt received several messages from people who were disappointed with the new system. Many of them shared that they could not make an appointment a month in advance. Others said they were unable to reach an employee when they called an office for help.

“This is the largest staffing shortage we have ever experienced. Now, post-pandemic, many companies are facing staffing shortages where we’re not getting quality candidates and retaining quality candidates,” Malone said.

When the Nevada DMV switched to the new system, Valley locations added 4,000 new appointment times a week, but due to staffing shortages, Malone said it was difficult to schedule each one.

Also, with Election Day approaching in Nevada, the DMV recently began allowing re-entry, but only for new Nevada residents. Those wishing to transfer out-of-state licenses and apply for vehicle registration will be welcome on Election Day, Nov. 8, without an appointment.

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“No legal voter should be turned away from the polls because they don’t receive a DMV nomination,” said DMV Director Julie Butler. “We offered the same service to new residents in 2020 and it worked very well.”

Nevada DMV is hiring for multiple positions. For people who want to apply, follow this link. Third-party document preparation companies that help clients complete certain DMV transactions — affected by the agency’s policy change last year — will once again have confidence in their operations. An invoice became law earlier this month.

Gov. Steve Sisolak last week signed AB288, which would require DMV offices in large counties to restore a “waiting” window for third-party companies that act as intermediaries for those who don’t need or don’t have the time. Go to DeTran in person to process new license plates, renew vehicle registrations, or conduct other transactions. Businesses are especially common in neighborhoods with large immigrant populations.

In March 2018, the Las Vegas DMV eliminated the waiting window, reasoning that the window was needed to serve regular customers. The agency replaced it with another window, called the delivery window, where companies could drop off documents but couldn’t interact face-to-face with a DMV official, so they couldn’t personally guarantee that their customers’ transactions — often delivered closer to the deadline — would be delivered. same day

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Employees of document preparation businesses with high volume of transactions could make appointments during regular service windows like regular customers, but were limited to a short period of time to address their concerns. In light of the changes, document preparation business owners organized to seek help from their legislative representatives.

“My company currently has eight locations. We used to have nine locations, but last year we had to close one because of what happened at the DMV,” said Rafael Arroyo, president of the Registry Services Association and owner of Smog Plus DMV Services. A company that opened its doors in Las Vegas in 2008.

The DMV said last year that some third-party companies presented themselves to the public as DMV offices, enjoyed substantial profits and offered services that could be provided free of charge through the DMV’s website.

“Our primary concern is that these sites or locations could be confusing,” the agency said in a 2018 statement, “especially among seniors or Nevadans whose primary language is not English.”

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However, the companies claim that they save customers time and offer an alternative for those who are uncomfortable dealing with a government agency. Homeowners also note that they must also have a license to prepare documents from the Nevada Secretary of State.

“We are licensed document preparation services and we must have a business license to get a fingerprint background check,” Arroyo said. “There is a $50,000 bond. So the consumer has some protection here.

AB288 also contains other provisions designed to improve the immigrant experience at the DMV. If a county has at least 5% of its residents who speak a language other than English and have limited English proficiency, the DMV must have an employee who speaks that language.

“I think it turned out great,” said Democratic Representative Ellen Spiegel, a sponsor of the project. “I’m very excited because this is important legislation, especially for these women- and minority-owned businesses.”

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The bill will come into effect on June 3 for regulatory purposes and October 1 for all other purposes.

Spiegel added that during the legislative process, all parties, including the secretary of state, worked to reach an agreement that would benefit everyone.

“They are good, hard-working people who want to serve the people of Nevada and do what they can for their customers,” Spiegel said of the DMV service companies.

Comment Policy (Updated 4/20/2021): Please keep your comments civil. We reserve the right to delete comments or ban users who engage in personal attacks, use excessive profanity, make provably false statements, or are otherwise obscene. Comments containing links must be approved by an admin. On June 23, 2020 at the Nevada Department of Motor Vehicles, 8250 W. Flamingo Road, instructions are given to individuals without an appointment. (Elizabeth Page Brumley/Las Vegas Review-Journal)

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Nevada Department of Motor Vehicles offices experience a significant volume of customers who do not show up for scheduled appointments.

Of the 93,000 appointments made in June at DMV offices across the state, only 52% of customers showed up.

In addition to the lack of staff at DMV locations in Nevada, the volume of missed appointments has caused the agency to turn away many travel customers.

“The benefit of making an appointment is that you know you’ll be taken care of,” Robin Allender, DMV’s field service division administrator, said in a statement. “Bookings are our first priority and walk-ins are taken care of when there are no appointments in the queue.”

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As of the end of June, the DMV had 60 spaces in its Las Vegas Valley offices and 30 in Reno. A new hire academy with 35 employees will start next week, and another is scheduled for August. Those interested in working for the agency should visit dmv.nv.gov/jobs.

“See if you can do your transaction online first,” Allender said. “If you need to come, make an appointment.”

DMV officials are urging customers who cannot show up at the scheduled time to cancel their slot. Canceled scheduled times are immediately available for other drivers to book.

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